Reality - The Return

This is the photo we took before we left London for Delhi. Now that we are home we have changed a little from the chaps you see here. On the final day of our visit Jeremy trained sales coaches whilst I spent a day on the sales floor listening to calls and talking to individuals about the new techniques. It was great to hear them using our ideas and hearing the customers responding positively. I made some additional notes which I then let them have during a quick break-out session. We then repaired to the local restaurant for a final meal with our new friends. As we left we were stopped by one of the 'Quality' guys whose job it is to listen to calls and maintain the quality of customer service. He had, apparently, listened to our 2 day training course, walked into the office, picked up an agents phone and started to receive calls (having never done it before). He wanted to prove to himself that our techniques worked and that he would be able to believe in them whilst working with his team into the future. He took 12 calls. He made 12 sales! a 100% conversion rate from someone who has never done it before!!! We were delighted to hear this and he was just one of several success stories that we heard about that day. So at the final meal we made a couple of emotional speeches (of course) and we were sad to take our leave of this 'extended family' who had adopted us for the last 10 days. Jeremy talked about the changes he had seen in Delhi since his first trip 23 years ago, and I said that we would be taking many memories and a connection with this place, back home. Which is entirely true. When we arrived at the airport we checked in and we delighted to be handed a complementary upgrade!! A great end to a great trip! I am not sure how emotional Jeremy's homecoming was, but mine was amazing. We have quite a few weeks in the UK now before our next trip, which is to the South of France - tough gig! We will continue his blog in early September - keep in touch and thanks for reading!